Terms of Service

ECTA requires us to give you the following details before you transact with us online:

• Legal name: [TO BE CONFIRMED BY CLIENT - e.g. DS Styling Car Wash (Pty) Ltd, trading as DS Styling Car Wash]
• Registration number:[Company registration number or “sole proprietorship”]
• VAT number: [if registered for VAT]
• Directors / owners: [names, if a company]
• Main business: Hand car wash, valeting, and detailing services.
• Physical address: Witkoppen Road, Johannesburg, Gauteng [to be completed with full street number + suburb + postal code]
• Website: dsstyling.co.za
• Email: hello@dsstyling.co.za
• Phone: +27 [to be completed]
• Trading hours: [to be completed]

By creating an account with us, booking a wash, or using our website, you confirm that you’ve read, understood, and agreed to these terms and to our Privacy Policy. If you don’t agree, please don’t use our services.

You need to be at least 18 years old (the age of majority in South Africa) to open an account or enter into any transaction with us.

• The information you give us when you sign up must be accurate and kept up to date.
• You are responsible for keeping your password secure. If you think someone else has used your account, email us immediately at hello@dsstyling.co.za.
• You can change or delete your account at any time from your profile page, or by emailing us. Deletion is subject to the retention rules in our Privacy Policy.
• We may suspend or close an account if we reasonably believe it has been used to commit fraud, abuse of our loyalty program, or any unlawful activity.

We offer hand car-wash, valeting, and detailing services at our Witkoppen Road site. The full list of washes and valets, and the extras we offer (inside-only clean, engine wash, machine polish & buff, leather treatment, etc.) is on our website and may change from time to time.

We may decline a service if we reasonably believe we can’t perform it safely or to a standard we’re comfortable with - for example, if the vehicle is unroadworthy, contaminated with hazardous material, or the damage profile means we’d cause more harm by cleaning it.

Service descriptions and photographs on our website are representative. The actual result on your specific vehicle depends on factors we can’t always control (age of the paint, prior damage, contamination level, etc.).

• Prices are shown in South African Rand (ZAR) and include VAT where applicable.
• Price depends on your vehicle’s size (car, SUV / 4x4, minibus). We reserve the right to adjust the price shown online if the actual size differs from the category you chose.
• Payment is due at the time of the wash. We accept cash, card, and EFT. We may also accept other payment methods from time to time - the options will be shown on-site.
• We don’t store your card details. Card payments are processed by a third-party payment provider in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).
• Prices may change. The price we’ll charge you is the price you see when you book or when we agree the wash on-site, not the price at a later date.

Our loyalty program rewards you for regular washes. The rules:

• Every paid wash you have (excluding add-ons and already-free reward washes) earns you one stamp on your current cycle.
• At the 11th stamp, you unlock a free Express Wash.
• At the 21st stamp, you unlock a free Machine Polish.
• At the 31st stamp, you unlock a free Full Valet. Once this is redeemed, your cycle resets to zero and a new cycle begins.
• Rewards are redeemed at our discretionon presentation of your account - you or our staff can’t transfer them to another person.
• Rewards do not expire while your account is active, but we reserve the right to forfeit unredeemed rewards after 24 months of inactivity.
• We may suspend or cancel the loyalty program, or change its terms, with reasonable notice. Existing unredeemed rewards at the date of a program change will still be honoured.
• Abuse of the loyalty program (fake stamps, collusion with staff, multiple accounts) is a breach of these terms and may lead to cancellation of your account and forfeiture of any accrued rewards.

Please inspect your vehicle before you hand it to our staff. Point out any existing damage (chips, cracks, loose trim, prior dents) so we can note it. If you don’t declare a pre-existing issue and it becomes visible after cleaning, we’re not responsible for it.

• Remove valuables from your vehicle before you hand it over (cash, wallets, electronics, jewellery, paperwork). We cannot be responsible for loose items in the vehicle during a wash.
• Remove anything you’d rather we didn’t handle (child car-seats if you want them untouched, medication, etc.).
• Tell us if there’s anything fragile - aftermarket add-ons (sunroofs, rear wipers, trim, cameras, sensors) that need special care.
• If your vehicle has a known mechanical issue that could be worsened by being moved or started (e.g. weak battery, flat tyre), please tell us.

We take reasonable care with your vehicle and property. Accidents are rare but can happen - this section explains what we’re responsible for, what we’re not, and what to do if something goes wrong.

What we are responsible for:

• Damage caused directly by our staff’s negligence during the performance of a wash or detail (e.g. a scratch caused by an incorrectly-used pad, or a broken mirror that we caused).
• Loss of a clearly-marked declared item that we undertook to take care of.

What we are not responsible for (subject to applicable law, including the CPA):

• Pre-existing damage that we did not cause - including clear-coat failure, lifted trim, aftermarket-tint failure, loose emblems, rust, and mechanical issues. Water and soap will make these conditions obvious; they didn’t create them.
• Damage caused by hidden or undeclared modifications to your vehicle.
• Loss or theft of loose items, cash, wallets, phones, documents, or personal belongings left inside the vehicle.
• Damage or loss caused by fire, flood, severe weather, theft (other than by our staff), civil unrest, or any other event outside our reasonable control.

If you believe we caused damage to your vehicle, tell us before you leave the premises. We will photograph the damage, log an incident report, and investigate. If our investigation confirms the damage was caused by us, we’ll either arrange repair or compensate you for the reasonable cost of repair. Claims raised after you’ve left are much harder for us to verify and may be rejected on that basis alone.

Nothing in this section excludes or limits any liability that may not be lawfully excluded under the CPA, including in cases of death or personal injury caused by our gross negligence.

Subject to section 8 and to the CPA, our total aggregate liability to you in connection with any single wash or service is limited to the greater of (a) the amount you paid for that service, or (b) the reasonable cost of repairing damage directly caused by us.

We will not be liable for any indirect, consequential, special, punitive, or exemplary damages - including loss of profits, loss of business, lost time, or loss of opportunity - even if we were told they might happen.

These limits do not apply to liability that cannot be excluded or limited by South African law (gross negligence, wilful misconduct, death or personal injury, or fraud).

For everyone’s safety, while you’re at our premises:

• Follow the directions of our staff - they’re trained to keep customers and their vehicles safe.
• Supervise any children who come with you. Children must not enter the wash bay, storage areas, or plant room.
• Don’t smoke, vape, or use open flame on the premises.
• Don’t behave abusively, aggressively, or discriminatorily towards our staff or other customers. We reserve the right to refuse service if you do.

The CPA’s 5-business-day cooling-off period for direct marketing applies to any contract we conclude as a result of us directly marketing to you - it does not apply to services already delivered or to walk-in transactions you initiated.

ECTA provides a 7-day cooling-off period for certain electronic transactions involving the supply of services, allowing you to cancel without reason and receive a refund of the full purchase price within 30 days. However, this right does not apply once the service has been performed (s44(2)(a) ECTA).

In practice: if you book and pay online for a future service and cancel before we begin work, you’re entitled to a full refund within 30 days. Once we’ve started the service, we may retain a reasonable portion of the price to cover work already completed.

The DS Styling Car Wash name, logo, website design, copy, and photography belong to us (or our licensors). You may not copy, modify, or use them without our written permission, except for normal personal use of the website.

If you submit a review, photograph, or other content to us, you grant us a non-exclusive, royalty-free, worldwide licence to use it for marketing our services. You keep ownership - you can ask us to stop using the content at any time and we will honour that promptly.

Our website may link to third-party sites (e.g. Instagram, Facebook, WhatsApp). We don’t control those sites and aren’t responsible for their content, privacy practices, or terms. Read their terms before using them.

You can close your account at any time from your profile page.

We may suspend or close your account (with notice where reasonably possible) if you materially breach these terms, abuse our loyalty program, engage in conduct we reasonably believe is unlawful, or make threats against our staff. We won’t punish you for exercising your rights under consumer law.

On termination, sections that by their nature should survive (damage + liability, IP, disputes, governing law, privacy) will continue to apply.

We handle your personal information in line with our Privacy Policyand POPIA. By agreeing to these terms you confirm you’ve read that policy too.

We may update these terms from time to time. We’ll post the updated version here and update the “Last updated” date at the top. For material changes, we’ll also email you at the address on your account. Your continued use of our services after a change means you accept the updated terms.

If you have a complaint, please talk to us first - most issues can be sorted out quickly by email to hello@dsstyling.co.za. We aim to respond within 5 business days.

If we can’t resolve your complaint directly, you may refer the matter to:

• The National Consumer Commission (for CPA-related issues): www.thencc.gov.za
• The Information Regulator (for privacy/POPIA-related issues) - details in our Privacy Policy.
• Any court of competent jurisdiction in South Africa, subject to section 18.

Nothing in this section takes away your rights under the CPA to refer a complaint to a consumer court or small-claims court.

These terms are governed by the law of the Republic of South Africa. You and we both agree that the courts of South Africa have jurisdiction over any dispute arising from these terms or our services. Where a CPA-mandated forum (e.g. consumer court) is competent, you retain the right to use it.

• Entire agreement. These terms, together with our Privacy Policy and any specific service terms we provide in writing, are the entire agreement between you and us.
• Severability. If a court finds any part of these terms to be unenforceable, the rest keeps applying.
• No waiver.If we don’t enforce a right once, that doesn’t mean we give it up.
• Assignment.You can’t transfer your rights or obligations under these terms without our consent. We may transfer ours (e.g. in a sale of the business) with notice to you.
• Force majeure. Neither party is liable for delay or failure caused by events outside their reasonable control (natural disasters, load-shedding, civil unrest, pandemic, etc.), provided they take reasonable steps to mitigate.
• Headings.Section headings are for convenience - they don’t affect interpretation.

Questions about these terms? Email hello@dsstyling.co.za or stop by the wash on Witkoppen Road.